Terms And Conditions
1. Booking Conditions & Acceptance
These booking conditions apply to all travel services booked with I’timaar, a trading name of Moresand Limited. By making a booking with us, you agree to be bound by these Terms & Conditions.
The person making the booking (the “Lead Passenger”) confirms that they have the authority to accept these conditions on behalf of all persons named on the booking and that all travellers agree to comply with them.
2. Our Role as Agent or Organiser
I’timaar acts either as:
- Principal/Organiser, where we sell a package holiday; or
- Agent where we arrange individual travel services (such as flights, hotels, visas, or transport) on behalf of third-party suppliers.
Packages that we organise: where we combine and sell two or more different types of travel services to you for the purpose of the same trip or holiday, such as a flight and hotel, or hotel and car hire, to create a package holiday, your contract(s) will be with the supplier(s) on behalf of who we act as agent, but we will accept responsibility for performance of those contracts as a package organiser in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018 (“Package Travel Regulations”) and arrange financial protection for your package.
Single component bookings: Where we sell a single component travel service to you, such as flight, hotel or car hire only, we act as an agent in respect of all such bookings. We do not provide any financial protection for single component bookings except for some flights which are protected by our Air Tour Operator’s Licence (“ATOL”). Not all of our flight-only sales are ATOL protected: where we sell and issue tickets as an authorised airline ticket agent, no ATOL protection applies. We will tell you when you are purchasing an ATOL protected flight and you will be issued with an ATOL certificate.
3. Financial Protection & ATOL
Many of the flights and flight-inclusive holidays sold by I’timaar are financially protected by the ATOL scheme. Where ATOL protection applies, you will receive an ATOL Certificate confirming what is protected.
Package holidays sold by I’timaar are also protected in accordance with the Package Travel and Linked Travel Arrangements Regulations 2018.
4. Prices & Payment
All prices are quoted in GBP and are based on availability at the time of booking. Prices may change until full payment is received and a booking confirmation is issued.
A deposit or full payment may be required at the time of booking. Failure to pay the balance by the due date may result in cancellation and applicable charges.
Not all of our flights are ATOL protected: some flights are only for sale and are sold by us as agents for the airline.
5. Accuracy of Information
Whilst we take reasonable care to ensure accuracy, details such as flight timings, accommodation descriptions, and itineraries are subject to change. Any material changes will be communicated as soon as reasonably possible.
6. Passports, Visas & Health Requirements
It is the responsibility of each traveller to ensure they:
- Hold a valid passport. Most countries now require passports to be valid for at least 6 months after your return date.
- Obtain all required visas (including Saudi Umrah or Hajj visas)
- Comply with health and vaccination requirements
I’timaar may assist with visa processing where applicable; however, visa issuance is at the sole discretion of the relevant authorities. We cannot be held responsible for refused or delayed visas.
It is also your responsibility to inform us of any medical conditions and reduced mobility before you book so that we can ensure the suitability of your trip for your particular needs.
We do not accept any responsibility if you cannot travel or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any such requirements or formalities.
7. Amendments by the Traveller
Requests to amend a confirmed booking must be made in writing. Amendments are subject to availability and may incur:
- I’timaar administration fees
- Supplier-imposed charges
Certain services, particularly flights and visas, may be non-changeable once issued.
Other than in respect of a request to increase the number of persons in your party/ booking, you would need to pay an amendment fee per passenger, together with the airline/ supplier amendment charges (if any).
8. Cancellation by the Traveller
If you cancel your booking, cancellation charges will apply. These charges reflect administration costs and non-recoverable supplier payments.
Cancellation charges vary depending on:
- The type of booking
- Time remaining before departure
- Supplier terms and conditions
Cancellation fees may be as much as 100% of the total price of the travel service, depending on when cancellation occurs. Flights are usually non-refundable any time after the date of booking. Full details will be provided at the time of booking or on request.
9. Flights & Airline Responsibility
Flights are subject to the operating airline’s conditions of carriage. Airlines may change schedules, aircraft, or routes at short notice.
Availability: Seat availability and pricing are at the airline’s discretion. Flight times shown are provisional and may be subject to change, as per the airline’s booking conditions. Most airlines stipulate that bookings are non-refundable.
Fares: Airfares can increase quickly after initial quotation and so please make payment within 1 hour of your booking having been confirmed in order to guarantee the fare offered. If your fare has changed by the time you make payment, you will have a right to cancel and claim a full refund if you do not want to proceed with the booking.
Indirect flights: Please note that some flights may be indirect and fly via other airports. Where an indirect flight is offered, full details of any flight stopovers will be made clear to you at the time of booking.
Baggage allowance: The free baggage allowance offered to the passenger differs significantly from airline and airline depending on the route. Our prices include the standard baggage allowance allowed by the airline. The allowance you are entitled to will be shown in the booking conditions of your airline. Some airlines may allow additional luggage to be added after the booking – this depends on the terms and conditions of the individual airline, to which you should refer.
I’timaar is not responsible for delays, cancellations, denied boarding, or schedule changes caused by airlines, but will assist passengers in accordance with airline policies.
10. Accommodation & Ground Services
Accommodation standards and classifications may differ from UK norms and are based on local regulations. Where necessary, alternative accommodation of a similar standard may be provided.
Ground services, including transport and Ziyarah tours, are operated by third-party suppliers under local conditions.
11. Travel Insurance
We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, cancellation, curtailment, and loss of personal belongings.
Please check all insurance documentation carefully to ensure that all the details are correct and that all relevant information has been provided by you. Failure to obtain adequate insurance is done at the traveller’s own risk.
12. Traveller Behaviour
Travellers must comply with local laws, customs, and regulations, particularly within Saudi Arabia and other countries. Behaviour that causes distress, danger, or disruption may result in termination of travel arrangements without refund.
If in the supplier/principle’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the supplier reserves the right to terminate your booking immediately with no further liability to you.
You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the supplier/principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions, together with all costs we incur in pursuing any claim against you.
We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.
13. Force Majeure
I’timaar shall not be liable for any failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, epidemics, government action, or security issues.
14. Complaints Procedure
Any issues during travel must be reported immediately to the relevant supplier or I’timaar to allow resolution. Complaints submitted after return should be made in writing within a reasonable time.
15. Data Protection
Personal data is processed in accordance with UK data protection legislation and our Privacy Policy. Information is shared only where necessary to fulfil travel arrangements.
