Medical Facilities for Pilgrims in Makkah and Madinah

For Muslims around the world, the sacred journey of Hajj and Umrah is both spiritually uplifting and physically demanding. Hajj is obligatory upon every Muslim who is not only financially capable but also physically able to perform it. Physical ability refers to a person's good health and ability to endure the physical demands and hardships of the sacred journey.

Amid the awe-inspiring rituals, blessings and significance of the sacred places, unexpected health issues like fatigue, dehydration, chronic conditions or emergencies can arise. That’s why understanding the medical facilities for pilgrims available in Makkah and Madinah is essential.

This practical guide walks you through the healthcare services available in the sacred cities, how to access them, and what to do in case of a health emergency during your pilgrimage. Whether you’re performing Hajj or Umrah for the first time or are a returning pilgrim, this guide will help you feel safe, informed and confident.

Saudi Arabia’s Healthcare Support for Pilgrims

Saudi Arabia’s authorities take the well-being of Hajj and Umrah pilgrims very seriously. Every year during the Hajj season, free medical services are offered to millions of pilgrims through mobile clinics, government hospitals and emergency units.

In past Hajj seasons, Saudi Arabia has significantly expanded its healthcare infrastructure by deploying tens of thousands of healthcare professionals, increasing hospital bed capacity, introducing AI-assisted crowd management systems, and strengthening emergency response services for pilgrims.

Modern hospitals, multilingual medical teams, mobile emergency units and heatstroke prevention campaigns now operate around the clock during Hajj and peak Umrah seasons to ensure pilgrims receive rapid medical attention whenever needed.​​​​​​​

Major Hospitals in Makkah & Madinah

There are many hospitals and healthcare centres in Makkah and Madinah operating around the clock. These medical facilities for pilgrims in Makkah and Madinah provide emergency care, general medicine and other health-related services.

Medical Facilities For Pilgrims In Makkah:

• King Abdulaziz Hospital (Al-Zahir): Among the main hospitals in Makkah offering general and emergency services. Well-equipped for common illnesses during the Hajj like dehydration and heatstroke.
• Ajyad Emergency Hospital: Located near Masjid Al-Haram, this facility operates 24/7 to provide major medical services to the guests of Allah (SWT)
• Al-Noor Specialist Hospital: A big hospital with advanced diagnostic and treatment services. Perfect for surgeries and serious conditions.
• Heraa General Hospital: Ideal for urgent and outpatient care, especially for pilgrims staying in the northern part of the city.

Medical Facilities For Pilgrims In Madinah

• King Fahd Hospital: One of the biggest medical facilities in Madinah, offering full-spectrum services.
• Al Safiah Health Care Centre: Located near Masjid al-Nabawi, which makes it ideal for pilgrims in central Madinah.

Ohud Hospital: Excellent for general care. This medical facility is ideal for the pilgrims staying in the northern parts of Madinah.

Emergency Services: What to Do in Urgent Situations

​​​​​​​During a medical emergency, stay calm and remember that Allah (SWT) is always with you. Trained personnel are readily available to assist pilgrims at all times in Masjid al-Haram and Masjid an-Nabawi.

During emergencies:

• Dial 997 for ambulance and emergency medical services.
• Clearly explain your location (landmark, hotel, or gate of Masjid Al-Haram).
• Help usually arrives within minutes, especially in central Makkah or Madinah.

Tip: Always keep a copy of your passport,travel insurance, and a card listing any medical conditions in your wallet at all times.

Pharmacies and Mobile Medical Units

There are many pharmacies available in both the sacred cities, and many of them operate 24/7. Al Nahdi and Al Dawaa are among the major pharmacies which offer both over-the-counter and prescription medicines.

Mobile clinics are also stationed throughout the holy sites during the Hajj season. These clinics offer free consultation, basic treatment, and medication, particularly useful for elderly pilgrims.​​​​​​​

Common Health Concerns Among Pilgrims

Heatstroke and dehydration are among the common health issues that pilgrims face, especially during the Hajj season. The other issues pilgrims experience are:

• Chronic illness flare-ups (High blood pressure and diabetes)
• Respiratory problem
• Fatigue or muscle injuries

To prevent these issues, you should:

• Stay hydrated and take proper rest between the rituals
• Use umbrellas and sunblock to protect yourself from the intense heat
• Keep medication accessible at all times, especially for those suffering from chronic illness.

Do You Need Travel or Health Insurance?

While travel insurance is mandatory for visiting Saudi Arabia, hardly any of us focus on it and are aware of what the policy actually covers. Emergency services are free for the pilgrims, but additional services like hospitalisation for non-Hajj illness and prescription medications may not be covered.

We recommend purchasing Hajj and Umrah-specific travel insurance that covers:

• Medical treatment and hospitalisation
• Emergency Evacuation
• Prescription costs
• Repatriation in case of major health issues

There are also many companies that offer Halal travel insurance for Hajj and Umrah.

Note: Always confirm the exact coverage details with your travel provider, as most policies only include basic medical coverage.

Final Reflections: Health is a Trust (Amanah)

Just as Hajj and Umrah are blessings from Allah (SWT), so too is our health, and it deserves care and gratitude. Taking care of your health is a part of your ibadah, and Islam also teaches us that our bodies are an amanah (trust) from Allah SWT.

Performing Hajj or Umrah is not only a spiritual obligation but also a physical commitment. By preparing yourself spiritually, mentally, and physically and by being aware of the medical facilities available in Makkah and Madinah, you safeguard your journey and maximise the blessings of your pilgrimage.

At Itimaar, a trusted Hajj and Umrah travel operator in the UK, we're committed to helping you focus on your ibadah while we take care of the rest. From seamless travel arrangements to emergency preparedness, trust Itimaar for your Hajj and Umrah journey.